Frequently Asked Questions

Clear answers
before you begin.

Understand how we select prospects, manage outreach, prepare your representatives, and structure an engagement.

What is a verified prospect?
A verified prospect is a decision-maker who matches the approved target criteria, is confirmed in their current role, and has a validated business email address. Telephone information is included when available. Verification reflects the information available when the record is reviewed; roles and contact details can change.
Are these purchased lead lists?
No. SignalXLR researches, qualifies, verifies, and activates prospects around your approved target market, buyer criteria, and campaign strategy. You receive research and a documented reason for selection—not an unreviewed list.
Who operates the outreach campaign?
SignalXLR prepares and runs the agreed email campaign, monitors deliverability, reviews and classifies replies, and hands positive responses to your sales team.
Is this software or a managed service?
SignalXLR is a managed prospect intelligence and outreach service. Both published plans include a SignalXLR client dashboard for visibility. Your team does not have to operate the research and email campaign itself. CRM connection or structured delivery details are confirmed before launch.
Does every prospect have a buying signal?
We document a relevant buying signal when credible evidence is available. Where there is no verified recent trigger, the record uses documented fit or selection rationale instead. A signal is not proof of purchasing intent or a confirmed budget.
What happens when a prospect responds positively?
We review and classify the reply, then hand the conversation and relevant account context to your sales team for follow-up. Your representatives handle discovery, proposals, and closing unless additional work is separately agreed.
What does the setup fee cover?
The one-time setup fee supports target-market alignment, campaign preparation, messaging, sending configuration, and the agreed delivery setup before launch. The fee is $795 for Prospect Activation 100 and $995 for Pipeline Activation 300.
Are appointments or sales guaranteed?
No. We commit to the research, verification, outreach, monitoring, reporting, and replacement work set out in the service agreement—not a guaranteed response, appointment, sale, or revenue result.
Is telephone outreach included?
Both prospecting packages include calling preparation for your sales representatives. Calls performed by SignalXLR are available through the optional Outbound Calling Add-On at $1,200 per month, including 10,000 calling minutes each month. The add-on fee is separate from your prospecting package, and calling scope is confirmed before launch.
How long is the initial engagement?
Both packages have a three-month initial engagement. Renewal, cancellation, notice, and any other contractual details are confirmed in the written service agreement before you commit.
What is included in a sales handoff?
The agreed package determines the scope. A handoff can include the account profile, decision-maker details, verified email, available phone and professional profile information, selection rationale, outreach context, and the calling guidance listed in the plan.
How are invalid contacts handled?
Invalid-contact replacement is included in both packages. The applicable qualification and replacement process is confirmed in your service agreement.
How do you handle privacy or removal requests?
Contact hello@signalxlr.com with a privacy, correction, or removal request. We review requests and process them through the appropriate workflow. Read the Privacy Policy and Data Security & Protection pages for more information.
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